Refund & Shipping Policy

Effective Date: December 13, 2025

At Crafts By Tasha, we take pride in creating handmade products with care. Because each item is unique, we want to ensure our policies are transparent and fair.

 

1. Shipping Policy

• Processing Time: Pre-made orders are typically processed within 3–5 business days. Custom or personalized items may take longer.

• Shipping Methods: We ship via trusted carriers (e.g., USPS, UPS, FedEx). Options are displayed at checkout.

• Delivery Estimates: Standard shipping usually takes 5–10 business days within the U.S. International shipping times vary.

• Tracking: A tracking number will be provided once your order has shipped.

• Responsibility: We are not liable for delays caused by carriers, customs, or incorrect addresses provided by the customer.

 

2. Refund Policy

• Eligibility: Refunds are available only for defective or damaged items.

• Notification: Customers must contact us within 3 days of delivery to request a refund.

• Condition: Items must be returned in its original condition and in their original packaging.

• Custom Orders: Personalized or custom-made items are non-refundable unless defective.

• Process: Once the returned item is received and inspected, we will issue a refund to the original payment method.

3. Exchanges

• Exchanges are offered for defective or damaged items only.

• Customers must notify us within 3 days of delivery to arrange an exchange.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item was defective or incorrect.

• We highly recommend using a trackable shipping service for returns.

5. Contact Us

For questions about refunds or shipping, please contact us at: Crafts By Tasha Email: Tasha@CraftsbyTasha.com Phone: 681-296-4969